Meet Eva, the AI assistant inside Ecomsy Connect - answering questions, capturing leads, opening tickets, and handing off to your team, 24/7. Here's everything it does.
Eva greets every visitor, answers questions from your own products, pages and FAQs, and never sleeps. Set it up once and it handles the front line - in your brand's tone of voice.
When a visitor returns, Ecomsy Connect shows their recent message and latest ticket on the home screen - so they pick up exactly where they left off, no searching.
Visitors raise a ticket in seconds and get a real reference number. They can check status any time, and your team is notified by email and in Ecomsy ERP.
A built-in, searchable help centre lets customers find answers themselves - deflecting repetitive questions while Eva stays ready for anything search can't solve.
When a conversation needs a human, Eva hands off smoothly to your team and can continue on WhatsApp, so nothing slips through and customers never hit a dead end.
Ecomsy Connect isn't a silo. Leads, tickets and conversations sync into Ecomsy ERP and route to your team by email - so the front desk and your back office stay in step.
Customers get instant answers instead of waiting on email or a ticket queue.
It collects details and qualifies visitors so your team follows up with the right people.
It nudges hesitant shoppers, answers objections, and points them to the right product.
Eva can be answering your customers this week - on Shopify, WooCommerce, or any custom site.
Ecomsy Connect is the first of a growing family of tools for growing businesses.
A simple analytics dashboard that turns your store and site data into clear, actionable decisions.
The business management suite behind Ecomsy - already powering Ecomsy Connect behind the scenes.
A lightweight help desk and ticketing tool that works hand in hand with Ecomsy Connect.