Cashless tipping by QR code, so service workers stop losing tips to "sorry, no cash"

Overview

TopTipper lets customers tip staff by scanning a QR code - no cash and no app to download - and gives businesses such as car washes, hotels and service companies a free dashboard to manage tips. Ecomsy designed the mobile experience and the website.

Business challenges

• Customers no longer carry cash. Service workers lose tips they would otherwise have earned.
• No time for an app. Tipping has to work in seconds, at the end of a service.
• Businesses need oversight. Managers want to see and manage tips across their staff.

The scope

A fast tipping experience for customers and a simple management dashboard for businesses.

Key priorities

• Tip in seconds by QR code
• No app to download
• A free admin dashboard
• Work across industries

Solution

We designed for the moment that matters: a customer at the end of a service with a phone in hand.

• Scan, choose, tip. Pick who you are, pick the person, send the tip.
• A dashboard for managers. Tips and staff managed in one free admin view.
• One product, many industries. Car washes, hospitality, transportation and more.

The result. A tipping product that takes seconds to use and nothing to install.